(CNN) -- Lots of fliers hate paying for checked bags, but one air traveler was so frustrated by the fee and a lost bag that she's taking an airline to court.
Danielle Covarrubias of Pierce County, Washington, wants American Airlines to pay $5 million.
The airline "has breached its agreements with its passengers every time they have lost or delayed luggage and failed to refund the passengers their baggage fee," according to a class action complaint Covarrubias filed in federal court earlier this month.
But American Airlines is disputing her version of events and stressing that passengers can always request a fee refund as part of a baggage claim.
In the court papers, Covarrubias said she paid $25 in May to check her bag with American Airlines for flights from Seattle, Washington, to Grand Rapids, Michigan, but the bag was nowhere to be found when she arrived.
"During the next 24 hours [Covarrubias] called American Airlines to find out the status of her bag. Each time she was informed that they did not know where it was, whether it was lost, or if it would ever be returned," according to the complaint.
"In her last conversation with American Airlines, [she] asked what the Airline could do. She was told nothing could be done".
The contents of the bag were worth $800 and Covarrubias spent an additional $300 for new clothes and toiletries, the complaint states.
CNN
